Shipping Policy

CUSTOMER SERVICE

shipping policy

Shipping Costs & Delivery Returns

Fed Ex Ground $9.99

P.O. Box

Unfortunately we do not ship to PO Box at this time.

International Shipping
L’Aveu ships to the contiguous 48 U.S. states, excluding Alaska and Hawaii. Shipping to international destinations, U.S. territories (such as Puerto Rico and Guam) is unavailable at this time.

For U.S. orders and shipping with L’Aveu, you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States.

Processing Time
Orders will process in 1-3 business days. Orders placed after 12 pm Eastern Standard Time will be processed the following business day.

Business Days
Business days are Monday-Friday, excluding U.S. federal holidays. Orders must be placed by 12pm Eastern Standard Time (EST) to be processed on the same business day.

Order Confirmation Email
After placing your order with L’Aveu, you will receive a confirmation e-mail with the details of your order. The order includes your order number, the contents of your order, your shipping address, billing information, and shipping method. The order is your receipt and can be printed for your records.

Thank you for shopping with L’Aveu!

Return Policy

If you are not completely satisfied with your L’Aveu product, you may return it for a full refund. Unfortunately, we do not offer exchanges at this time and are unable to refund your shipping charges.

If you purchased your product(s) in ​store please follow the store return policy.

If you purchased your product(s)​ online from www.laveucosmetics.com please follow the return policy below.

To return your item(s)

Pack your item(s) in a padded envelope or box to prevent damage in shipping.

Include your original proof of purchase, and original L’Aveu product.

Mail your return via United States Postal Service (USPS).

You will receive a confirmation e-mail when your return is processed.

Mail returns to:

SCI/Returns

P.O. Box 794478

Dallas, TX 75379

Your return will be processed within 30 days. If you have any questions about your return, please contact Customer Service at:

Phone: (877) 630-9788

Email: [email protected]tics.com

Holiday Shipping Notice

Our shipping facility will be closed at times during the holidays. As a result orders placed between 11/21-11/26 will not process until 11/27. Orders placed between 12/20-12/25 will not process until 12/26. Orders placed between 12/29 -1/1 will not process until 1/3. We apologize for this inconvenience during this time.